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Datasets / Support tickets

Ticket volume by topic

A count of rows per topic - the question asks about volume, so nothing is averaged and nothing is weighted.

Question which topics generate the most tickets?
Tickets by topic0200400600800BillingLoginData importChartsPerformanceSQL editorConnectorsExportsAPIOtherTickets
Support tickets — 10 rows charted from 3,358, drawn as a hbar
How it decided
Finding the data98 ms

Support tickets: 3,358 rows, 8 columns. topic, counted. No other column is needed for a volume question.

Shaping the data66 ms

3,358 rows in, 10 out across 2 columns. A count of rows per topic - the question asks about volume, so nothing is averaged and nothing is weighted.

Choosing the chart3 ms

hbar. Topic names are sentences, so the bars run horizontally rather than tilting the labels 45 degrees.

Applying defaults1 ms

Palette, spacing, axis titles and legend placement applied. 0 issues found.

The transformation

This is the code, not a description of it — the chart above was drawn from what it returns, and the notebook download runs the same lines against the same file.

result = df.groupby("topic", as_index=False).agg(tickets=("ticket_id", "count")).sort_values("tickets", ascending=False)

What it charted

10 rows out of 3,358, 2 columns. First 8 shown.

topictickets
Billing742
Login602
Data import464
Charts364
Performance301
SQL editor245
Connectors219
Exports182